Delivering to United Kingdom
Order by 8pm.
Arrives tomorrow.
Every UK order ships the same day from our own warehouse in Kent, seven days a week, tracked and signed for.
Orders placed before 8pm are picked, packed and handed to the courier the same day, including weekends.
Arriving in
Next day working days
Your order ships from our own warehouse in Kent with DHL Express, tracked and signed for, with all duties and taxes already paid.
The estimate includes our one working day processing time. Working days exclude weekends and public holidays.
The details
Customs and duties
Your order ships within the UK, so there are no duties, import taxes or customs charges of any kind.
Your order ships on a Delivered Duty Paid service. We pay the import duties and taxes for you before the parcel leaves the UK, so there is nothing to pay when it arrives and no customs invoice to settle.
Charged in error? Occasionally a courier bills a customer for duties we have already paid. If that happens, forward us the invoice or demand and we will refund you the full amount straight away. You do not need to chase the courier yourself.
Tracking your order
You will receive an email with your tracking number as soon as your order ships. Updates can take up to 48 hours to appear in the courier system.
Track your order. If you have not received tracking within two working days, please contact us.
Bank holidays and busy periods
We do not dispatch on UK bank holidays. An order placed on a bank holiday goes out the next working day.
We close for a few days over Christmas and New Year. Exact dates are posted on this page each December.
During peak sale periods such as Black Friday, order volumes are much higher than usual and dispatch can take an extra day or two. Customs clearance can also be slower at these times.
Where we cannot deliver
We cannot deliver to Russia or Ukraine, to BFPO or APO military addresses, or reliably to PO Box addresses. Please use a street address at checkout.
If we are unable to ship to your location we will tell you as soon as possible and refund your order in full.
Parcel size and split shipments
Orders ship in parcels up to 61cm x 46cm x 46cm. Larger orders may be split across more than one parcel, which can arrive on different days.
Delivery times for other countries
These are courier estimates rather than guarantees, and can run longer during peak periods or where customs clearance is delayed. Delivery cost is confirmed at checkout before you pay.
Common questions
What happens if nobody is in?
Every order is signed for, so it cannot be left with a neighbour or in a safe place.
Royal Mail leave a card and try again the next working day. If they cannot deliver on that second attempt, your parcel goes back to your local Royal Mail depot and you collect it from there using the details on the card.
DHL leave a notice and attempt delivery again on the next working day. You can also use your tracking link to rearrange delivery or send the parcel to a collection point near you.
My parcel has not arrived. What now?
Check your tracking link first. Because every order is signed for, tracking will normally show what happened, whether that is a card left, a second attempt due, or a parcel waiting at a depot.
If tracking shows nothing useful, contact us with your order number and we will open an investigation with the courier. Once they confirm the parcel is lost we will send a replacement or refund you in full, whichever you prefer.
I entered the wrong delivery address
Contact us as soon as you can. If your order has not been dispatched we can correct it at no cost.
Once a parcel has left the warehouse the address cannot be edited. In some cases the courier can redirect it, which may carry a charge, and in others the parcel has to complete its journey and be returned to us before we can send it again.
Our customer service team is available 9am to 5pm UK time, Monday to Saturday. Orders placed after hours are still dispatched, so please email straight away rather than waiting for us to open.
Can I change or cancel my order?
Get in touch as quickly as possible. We dispatch fast, so the window is short, but as long as your order has not been picked and packed we can amend or cancel it at no charge.
Our customer service team is available 9am to 5pm UK time, Monday to Saturday.
Delivery issues
We work with trusted courier partners and track every order end to end. Once a parcel is with the courier we cannot control its progress, but if anything goes wrong we will do our best to help you resolve it quickly.
