Shipping policy
UK next day delivery
Order before 8pm for next day delivery anywhere in the UK mainland. All UK orders ship the same day, seven days a week, from our warehouse in Kent.
- Shipped with Royal Mail Tracked 24
- Tracked and signed for
- Free delivery
You will receive a tracking email as soon as your order leaves the warehouse.
International delivery
International orders ship with DHL Express, tracked and signed for, and are dispatched Monday to Friday.
Every international order ships Delivered Duty Paid. We pay the import duties and taxes before the parcel leaves the UK, so there is nothing to pay when it arrives and no customs invoice to settle.
Estimated delivery times and cost
Times are in working days and include our one working day processing time. Working days exclude weekends and public holidays. These are courier estimates rather than guarantees.
Delivery cost is confirmed at checkout before you pay.
Signature on delivery
Every order is tracked and signed for, so it cannot be left with a neighbour or in a safe place.
United Kingdom. If you are out, Royal Mail leave a card and try again the next working day. If they cannot deliver on the second attempt, your parcel goes to your local Royal Mail depot and you collect it using the details on the card.
International. If you are out, DHL leave a notice and attempt delivery again on the next working day. You can also use your tracking link to rearrange delivery or send the parcel to a collection point.
Tracking your order
You will receive an email with your tracking number as soon as your order ships. Updates can take up to 48 hours to appear in the courier system.
You can also track your order here. If you have not received tracking within two working days, please contact us.
Bank holidays and busy periods
We do not dispatch on UK bank holidays. An order placed on a bank holiday goes out the next working day.
We close for a few days over Christmas and New Year. Exact dates are posted on this page each December.
During peak sale periods such as Black Friday, order volumes are much higher than usual and dispatch can take an extra day or two. Customs clearance can also be slower at these times.
Where we cannot deliver
We cannot deliver to Russia or Ukraine, to BFPO or APO military addresses, or reliably to PO Box addresses. Please use a street address at checkout.
If we are unable to ship to your location we will tell you as soon as possible and refund your order in full.
Product availability
Hair Growth Gummies cannot be shipped to Spain or Portugal because of local import rules. The RedLight Hat Pro and the Growth Kit are unaffected.
Parcel size
Orders ship in parcels up to 61cm x 46cm x 46cm. Larger orders may be split across more than one parcel, which can arrive on different days.
Common questions
My parcel has not arrived. What now?
Check your tracking link first. Because every order is signed for, tracking will normally show what happened, whether that is a card left, a second attempt due, or a parcel waiting at a depot. If tracking shows nothing useful, contact us with your order number and we will open an investigation with the courier. Once they confirm the parcel is lost we will send a replacement or refund you in full, whichever you prefer.
I entered the wrong delivery address.
Contact us as soon as you can. If your order has not been dispatched we can correct it at no cost. Once a parcel has left the warehouse the address cannot be edited. In some cases the courier can redirect it, which may carry a charge, and in others the parcel has to complete its journey and be returned to us before we can send it again.
Can I change or cancel my order?
Get in touch as quickly as possible. We dispatch fast, so the window is short, but as long as your order has not been picked and packed we can amend or cancel it at no charge.
Delivery issues.
We work with trusted courier partners and track every order end to end. Once a parcel is with the courier we cannot control its progress, but if anything goes wrong we will do our best to help you resolve it quickly.
Need help?
Our customer service team is available 9am to 5pm UK time, Monday to Saturday. Contact us here.
